Property Management Blog For Tenants

Tenant review: The short version--overall, Daniel and the team at Muldoon were quick to resolve issues and left me feeling satisfied by the end of my lease. They do their best in complex circumstances, and any issues I mainly had were largely due to the property owner (in which Muldoon is simply the go-between). The long version-- The relationship with Muldoon was rocky at first, I will admit, largely due to my unique situation. The house I was renting was originally leased with a different rental company. Mid-lease and 2 weeks prior to the 1st, the property owner decided to change companies to Muldoon. I was informed by my prior company that my current contract would hold and someone would be in touch with my by the time my next rent payment would be due. I was not contacted by phone, text, or email by Muldoon by the 1st, and per my contract, I only had until the 3rd to pay rent. I had called several times to Muldoon and no one had answered. On the 2nd, I had gone to the local office in Pueblo to only find Laura who told me the property manager, Kerrie, was going to leave an informational letter in my mailbox later that day. Instead, Laura gave me the letter which contained instructions for the online payment portal and her phone number. I sent my information that very day, but still no call, email, or online portal activation by the next morning (the 3rd). I attempted to call Kerrie and ask where I could deliver rent to, but the number provided was wrong so I had no way to contact Kerrie by the 3rd. At that point, I was extremely anxious that I would be charged late fees (according to my current contract) and delivered a cashier's check to Laura at the local office (Pueblo). Rent was received, and I now had Kerrie's and Daniel's email. (Later, I discovered that Muldoon has a very different payment policy in regards to fees than my contract from my previous company. Hence, I could then understand the delay in getting my account started. I do wish this was explained to me at the time by Laura or Kerrie, but nonetheless, the issue was resolved and rent was paid.) 2 weeks into the first month I finally received my online portal activation. When I logged in, I had a message stating I owed over $400 in late fees from January (the first payment and original start of my lease with the previous company; several months before). I had contacted my previous rental company and they ensured I was never late nor owed fees. I then emailed Kerrie, Laura, and Daniel. At this point, Daniel became involved and forwarded my concern to their accounting department. Because January was my first month, I had a pro-rated amount due which was overlooked by Muldoon's accounting, thus they mistakenly thought I did not pay my full rent for that month. This issue was fixed that very same day and my balance was resolved. From that point on, Kerrie was efficient to reply and answer any of my questions regarding a renewal of the lease. Unfortunately, due to the economy and most likely the property owner, rent on a renewal lease would be $250 more than what I was currently paying. I do not find this the fault of Muldoon or its employees as I assume the property owner most likely stipulated the rent. In addition, I was given clear instructions regarding the move-out process and my full deposit was returned to me back within the designated time frame they provided. Aside from the initial difficulties, Muldoon treated me well during the 4 months I was with them. I would recommend working or renting from them to others and in the future. I only caution other renters to 'know your stuff' to prevent any miscommunications or frustrations.

Talking to someone was not easily accessible. However, online communication was sufficient and things made easier didn’t have to go anywhere just know how to access and input information on line. Glad my daughter can process faster; I am not as fast 🤔🤣👍

The Team at Muldoon Associates are great people to work with. They are quick and professional in their response to resolve any issues that come up. And they are actually kind people who seem to care about my well-being! My experiences with them both in moving in and with any issues that have come up have been good.

Aubrey Cook is amazing

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