When you place good tenants in your property and you establish a professional working relationship with them, it’s rare that you’ll receive unfounded or frivolous complaints. When we’re talking about responding to tenant complaints, it’s important to remember that sometimes tenants just want to be heard. Make a point of listening, even if you have a particular tenant who likes to complain a lot.
Tenant complaints always require a professional response, and we want to equip you with what to expect and how to respond when your Colorado Springs tenants have things to say that aren’t so positive.
Tenants Will Complain about Maintenance
One of the most common complaints landlords and property managers are likely to hear is that something is not working at the home and needs to be repaired. Routine and emergency maintenance is to be expected when you’re renting out a home. If you respond quickly, you won’t have to worry about ongoing complaints from your tenants.
Take every maintenance request seriously. Respond to it as soon as you can and if it’s going to take some time for you to prioritize that particular need, make sure you explain this to tenants. If you tell them why it’s going to take longer than anticipated, they’re likely to understand. If you don’t respond to them at all, their frustration will only escalate.
Tenants Will Complain When you’re Non-Responsive
You can almost certainly expect Colorado Springs tenants to complain when they can’t get in touch with you. They want you to pick up the phone when they’re calling. They want you to respond to their texts and messages.
Everyone is busy and it can be difficult to juggle all of your competing priorities. But, if your tenant complains that they can’t get in touch with you, it’s something you should seriously think about rectifying. Good communication is critical to a good tenant relationship.
Ignoring your tenants will harm your relationship with them. You don’t have to pick up the phone every time they call. You do have to respond when there’s a concern or they need help. Even if you can’t solve the problem yourself, direct them towards other resources or support networks that can help. Don’t leave them hanging. It will only add to their frustration and desperation.
Complaints about Colorado Springs Rent Hikes
Rents are rising in Colorado Springs. In fact, they’re going up throughout the state and the country. That can be an easy thing for tenants to complain about, and even if you have no choice but to raise the rent, you should still listen sympathetically. No one likes prices to go up.
Rent increases are to be expected, but don’t chase away good tenants with unreasonable rent hikes. Make the payment of their rent easy by offering online payments, electronic transfers, and discounts for on-time payments. Sympathize with the rising cost of everything, but explain that you have to keep up with market rents. Show them the data if they’re still pushing back.
Professional Colorado Springs Property Management and Tenant Relations
The best way to manage your tenant relationships and to avoid complaints and disputes is to work with a professional Colorado Springs property management company.
When you have property managers taking care of the leasing, maintenance, and tenant relations, you won’t have to worry about phone calls, emails, and requests for help. Your property managers will be your buffer, and a good management company will make sure your tenants are well-served and having an excellent rental experience.
We can help you have a better relationship with your tenants. Please contact us at Muldoon Associates. We provide Pueblo property management in Colorado Springs and surrounding areas in Pueblo County and El Paso County.